A new generation of service assurance
The cost of providing and supporting services over modern networks threatens to overwhelm the benefits of moving to converged networks or advanced services. As new networks and services are deployed, providers must be able to understand the new evolving relationships between network and services if they are to deliver a high level of service quality.
However, the increasing complexity and high costs associated with current approaches and systems represent a significant challenge to delivering a high quality customer experience while keeping operating costs in check.
If companies cannot effectively assure service, they risk significant financial (or regulatory) penalty as well as lost customers. If they cannot assure service economically then they risk eroding profit margins in already competitive markets.
The problem is that the increasing complexity of networks and services now exceed the abilities of earlier generation of fault and service management applications. Typical symptoms include:
- Inaccurate or slow determination of service impacts of faults
- No support for cross-domain fault correlation or service assurance
- Inaccurate or slow determination of problem root cause
- System support for only the simplest of failure scenarios
- High cost to change existing systems
- Degrading system response as networks grow in size
- Massive data modelling and integration programs to normalise and exchange service, topology, logical and physical data
Reliance on an earlier generation of systems to assure complex networks and services risks compromising brand promise and customer experience, and increasing operating costs significantly and unnecessarily.
Created specifically to address these issues and more, Sidonis|StateWise® encapsulates the breakthroughs required to deliver fast, accurate, cost-effective, flexible and sophisticated service assurance.
With the greater speed, accuracy, and sophistication that Sidonis|StateWise® offers, providers of network-based services can obtain a competitive and operational advantage:
- increased performance against commercial service level agreements
- more effective prioritisation of action in response to service outages
- higher productivity of network operations and field dispatch/engineering teams
- lower information systems costs for an increasingly business-critical function
It’s why we say that Sidonis|StateWise® represents a new generation of service assurance.
