Business Critical

Telecom

The impact of service failures on telecom service providers with hundreds of demanding corporate clients and millions of subscribers can be substantial: lost revenue, SLA penalties and ultimately lost customers. It’s therefore essential that they have effective capabilities to interpret and respond to failures quickly and accurately.

Ironically it is the scale and variety of services that now present the biggest obstacle to fast, effective service assurance. The management systems commonly in use today were simply not designed to support service assurance across multiple technology domains, or networks generating hundreds of thousands of alarms every hour.

As a consequence, the cost of ongoing development and maintenance on these systems makes assurance for advanced networks and services simply uneconomic unless they are supplemented by smart new tools.

For such environments, Sidonis|StateWise® represents a new way forward. By complementing existing fault management systems, yet bringing rich new functionality, Sidonis|StateWise® can rapidly improve the speed and quality of fault analysis by:

  • Accurately prioritising faults in relation to their commercial impact
  • Identifying problems with devices
  • Improving network predictability and reliability
  • Reducing the time and cost of impacts through faster resolution

For telecom service providers, Sidonis|StateWise® fulfils the essential requirements of a new generation support system: rich in functionality, scalable, flexible and resilient.